Delivery
What is the shipping cost?
Shipping is absolutely free!
Where can I track my package?
Track your package easily using this link:
Where do you ship?
We currently offer shipping services to the following destinations:
- North America (United States and Canada)
- United Kingdom
- Europe (Deutschland, Nederland, Österreich, France, etc...)
- Australia and New Zealand
How long does it take to get my order?
The delivery time for your order depends on the specific kit you choose. We make sure it's dispatched from the most suitable location to optimize delivery speed. Here are the shipping options:
- Standard Shipping: Your kit will typically arrive within 7-14 days.
- FedEx Express Shipping: Opt for expedited delivery, and receive your kit in just 3-7 days.
Rest assured, our commitment is to get your kits to you swiftly and efficiently!
Product
What is included in a Paint by Number kit?
Each Paint by Number kit is all-inclusive! Your kit contains a printed, pre-numbered canvas panel, all the necessary paint for the design, a paintbrush, and a numbered chart of the design.
What additional supplies are needed?
Our Paint by Number kits are comprehensive, requiring only paper towels and water to clean your paintbrush as additional supplies.
Do I need to know how to blend or mix colors?
Absolutely not! Paint With Number artworks are designed with every color or value provided, eliminating the need for blending or mixing. Each element, like a sky, comes with a range of pre-determined values.
Will I need to paint multiple layers for good coverage?
Most colors provide opaque coverage in one coat, but some light colors may require two coats.
How long does it take to complete a Paint by Number?
Completion time varies based on the artwork's size and the time invested. Whether finished in a couple of hours or enjoyed gradually over weeks/months, it's entirely up to each individual.
How long does it take for a Paint by Number to dry?
Due to the water-based acrylic paint, your artwork will be touch-dry within 10 – 15 minutes, depending on paint thickness.
Should I clean my brush when switching colors?
Yes, it's advisable to clean your brush when changing colors and after each painting session.
How should I clean my Paint by Number paintbrush?
Rinse the brush well in water, adding mild soap if needed. Reshape and allow to dry between uses. Never let the brush sit in water or rest on its bristles.
When will my completed Paint by Number be cured?
After completing a Paint by Number project, the paint will be cured in two weeks.
What should I do with my completed Paint by Number artwork?
A completed Paint by Number project is a work of art. Enjoy it for years to come by framing it for display. If framing with glass, use a matte to prevent direct contact between the artwork and glass.
Refunds & Returns
Can I cancel my order?
Yes, you can cancel your order within 24 hours after payment. To do so, email us at contact@paintwithnumber.com with the subject "CANCEL ORDER" and your order number. If your order hasn't been dispatched or provided with tracking numbers, we'll cancel it. Please note that once production has started, cancellation won't be possible.
What should I do if my order arrives damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. However, please note that certain instances won't be considered damaged products, such as small dents or wrinkles in the canvas due to transportation. In the case of missed or mistaken paint colors, we'll resend them but won't issue a refund. Damaged packaging necessitates replacement only if the main product is damaged. If your canvas is challenging to read or has missing numbers, we'll provide a high-resolution PDF for completion.
Can I return my order?
If you're dissatisfied for any reason, let us know via the form submission below or email us at contact@paintwithnumber.com. Review our full Return Policy here.
