In view of the ongoing situation with COVID-19, we would like to inform you of the following points. Of course, we live in uncertain times, but we are convinced of one thing: the health and safety of our team and our customers is our top priority.
We do our best to constantly disinfect all our products and our premises. Our team does everything to preserve their health and help our customers protect theirs.
We apologize for any delays in the delivery of your orders. Production and shipping may be disrupted by global issues beyond our control, and this may cause a bit of a wait.
We hope to maintain regular order shipments as best as possible, and thank you for your patience.
Take care of yourself !
Questions answers :
What is the delivery time now?
It all depends on Post Office and the products shipped. They generally range from 15 to 25 days for the majority of products but can go up to 1 month or even more for the most bulky and expensive products.
I still haven't received my order, is this normal?
In any case we are not responsible for the delivery of packages. We just process and ship orders. Also, the health crisis is currently affecting all services and all businesses in the world. We ask you to be patient. If you do not receive your order after two months, send us an email and we will issue an immediate refund for the order.
What are the risks of COVID-19 contamination via orders?
No, we take all necessary precautions against the virus in processing and shipping orders. There is therefore no risk of contamination via our products.